Public transport was considered to be almost as good as MPT as regards reliability, travel time and ease of use. Where the quality-performance ratio is concerned, public transport was even rated slightly higher than MPT. However, car drivers, as well as public transport users, rated the «joy of commuting» lower than the other criteria. The commuting experience using public transport was rated even worse than the MPT experience. According to ZHAW researcher Raphael Hoerler, the study’s results show that stress produced by driving a car and by road traffic affect the commuting experience to a lesser degree than the negative aspects of public transport affect the public transport rating. The greatest satisfaction was expressed by people walking to their place of work or commuting by bicycle.

The fact that these alternative services are not very well-known and that the users are not very open to them is not reflected in the expectations of the decision-makers and stakeholders from the field of mobility. Public transport companies, transport planners, associations and administrative bodies were also asked about the future relevance of MaaS for commuter mobility. The Swiss study conducted in the Basel area shows that 50 per cent of the stakeholders find such services relevant or very relevant. In Austria and Finland, the approval is even higher. Raphael Hoerler states that there is a discrepancy between the opinion of the providers, who see the potential of MaaS, and the opinion of the users, who are not open to MaaS yet. Hoerler sees the task of mobility service providers and administration bodies as being to reduce the knowledge deficit and, at the same time, to systematically create unified services by means of public-private-partnerships, as well as to bring about a breakthrough for these services.