Design of human-machine interactions in autonomous digital service ecosystems (socio-technical systems)
Description
The interaction of humans and machines is a central component of value creation in future socio-technical service ecosystems. In this project, methods for the design of these systems will be developed, which will play a central role in the digital society.
Key Data
Projectlead
Project status
completed, 09/2020 - 06/2022
Funding partner
Kanton Zürich / Digitalisierungsinitiative DIZH
Further documents and links
Publications
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Service customization : optimizing value creation and capture by designing the customer journey
2024 Meierhofer, Jürg; Heitz, Christoph
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On the value of data : multi-objective maximization of value creation in data-driven industrial services
2024 Meierhofer, Jürg; Benedech, Rodolfo Andres; Heitz, Christoph
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On the value of data in industrial services : how to optimize value creation by reconfiguration of operant resources
2023 Meierhofer, Jürg; Heitz, Christoph
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Quantitative modelling of the value of data for manufacturing SMEs in smart service provision
2022 Meierhofer, Jürg; Benedech, Rodolfo Andres; Schweiger, Lukas; Barbieri, Cosimo; Rapaccini, Mario
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Wie produzierende KMU den Wert ihrer Daten erkennen können
2022 Meierhofer, Jürg
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Optimizing service value creation with smart, connected products
2021 Meierhofer, Jürg; Heitz, Christoph; Hannich, Frank
Technikumstrasse 81
8400 Winterthur