Dr. Nicole Gerber
Dr. Nicole Gerber
ZHAW
School of Life Sciences and Facility Management
Hospitality Management Competency Group
Reidbach
8820 Wädenswil
Work at ZHAW
Position
- Lecturer, project leader, researcher, developer, coordinator, moderator, counselor
- Digital Health Lab Vorstandsmitglied und Ambassadors Coordinator
Focus
- Healthcare organisation management
- Non-medical services in care homes
- Non-medical services in hospitals
- Project Management
- Business Administration
- Workshop moderation
- Service Management
- Service Robotics
- Service Catalogues
- Process Management
- Business Process Engineering
- Information systems
- Digital Transformation
- KPIs
- Conceptual Modelling
- Reference Modelling
Teaching
- Lecturer for Project Management (BSc FM)
- Lecturer for Project Management (BSc ADSL)
- Lecturer for health organisation management topics
- Lecturer for Project Management (MAS BA)
Professional development teaching
Experience
- Owner
Project Pace Maker
07 / 2012 - today - Head of Mandates Healthcare
BEG & Partners AG
02 / 2020 - 11 / 2021 - Member of Expert Team
TWZ St.Gallen
02 / 2020 - 11 / 2021 - Owner
Nicole Gerber Administration Support
07 / 2005 - 06 / 2012 - Consulting Business Development
SAP Switzerland AG
08 / 2006 - 06 / 2011 - Research Assistant
ZHAW School of Management and Law, Center for Didactics & Methodology
01 / 2010 - 05 / 2011 - Board Member
Women's Services, Craft and Culture Center Zurich Ltd
05 / 2006 - 10 / 2009 - Project Leader Reorganisation
Miller & Maranta Architekten
01 / 2005 - 11 / 2005 - Project Leader Reorganisation
CVP Switzerland
07 / 2003 - 09 / 2004 - Responsable Service Events
Expo.02 Swiss National Exhibition
06 / 2001 - 11 / 2002
Education and Continuing education
Education
- PhD / Doctor of Philosophy
Liverpool John Moores University (LJMU)
01 / 2015 - 08 / 2019 - MAS / Information Systems
Zurich University of Applied Sciences (ZHAW)
09 / 2012 - 08 / 2014 - MSc / Master of Science in Business Administration (Corporate & Business Development)
University of Applied Sciences St. Gallen (FHS)
09 / 2009 - 08 / 2011 - BSc / Business Administration (Entrepreneurship)
Zurich University of Applied Sciences (ZHAW)
09 / 2006 - 08 / 2009 - Exchange Semester / Business Administration
Berlin School of Economics and Law
02 / 2008 - 08 / 2008
Continuing Education
- Fundamentals of consultation
Zurich University of Teacher Education (PHZH)
09 / 2023 - Effective moderation
ZHAW IAP Institute of Applied Psychology
04 / 2021 - Integrative Rhythm Pedagogy
ImPuls - Schule für Musik & Bewegung
03 / 2021 - Hermes Foundation Certificate
TÜV SÜD
02 / 2021 - Conflict Management & Business Mediation
Zurich University of Applied Sciences (ZHAW)
02 / 2018 - ITIL® Foundation Certificate in IT Service Management
EXIN
03 / 2017 - CAS Higher Education Didactics
Zurich University of Teacher Education (PHZH)
01 / 2016 - PMI Certified Associate in Project Management
Project Management Institute
06 / 2009 - Diplôme de français des affaires, 1er degré
Chambre de commerce et d’industrie de région Paris Ile-de-France
09 / 2007 - Cambridge English Proficiency
University of Cambridge
06 / 1995
Network
Membership of networks
- spm Swiss Project Management Association, Expert group Project Management in Healthcare (Community initiator and cordinator)
- spm Swiss Project Management Association, Expert group Project Management in Higher Education (Community initiator and coordinator)
- ISO/TC 304 Healthcare Organisation Management
- HSI Journal of Healthcare Management Standards (JHMS) (Associated Editor)
- ZHAW Digital Health Lab
- ZHAW Dept. N Scientfic Committee Health Research Hub (Member)
ORCID digital identifier
Awards
- Digital Shaper Engagement Award
ZHAW digital Community
11 / 2023 - ZHAW SML Exchange Student of the Year
ZHAW School of Management and Law
08 / 2009
Social media
Projects
- Robotics to support nursing home residents with dementia / Deputy project leader / laufend
- RobotCare – User experience in development of service robots for elderly care / Deputy project leader / laufend
- Digitalisation and technologisation in care homes / Team member / abgeschlossen
- Improving the well-being of residents in care homes by making catering services more flexible with the help of technology / Project leader / abgeschlossen
- Data-driven decision support for intracranial aneurysms and hospital catering using Bayesian networks / Co-project leader / abgeschlossen
- Determining the strategic need for action in the digitalization of hospitals on a normative, strategic and operational level / Co-project leader / abgeschlossen
- Data analysis as a basis for the development of a KPI system for non-medical support services in hospitals / Project leader / abgeschlossen
- Platform Health / Co-project leader / abgeschlossen
- Standardized Room Categories in Hospitals (RakaS) / Project leader / abgeschlossen
- AALBridge / Co-project leader / abgeschlossen
- Digital Services as part of the non-medical support services in hospitals / Project leader / abgeschlossen
- Project Management in Hospitals (FM) / Project leader / abgeschlossen
- Facility Management goes independently: SLA Good Practice for Facility Management in Healthcare / Project leader / abgeschlossen
- Development of an IT supported assessment tool and a corresponding introduction manual for the relevant Facility Management process applications in hospitals on the basis of an adaptive reference model / Project leader / abgeschlossen
- Chart of accounts, cost center structures and cost unit accounting for non-medical support services in hosptials (KoKoS) / Co-project leader / abgeschlossen
- Service Allocation Model for Non-medical Support Services / Project leader / abgeschlossen
- Service Catalogue for Non-medical Support Services in Hospitals (LekaS) / Project leader / abgeschlossen