The Department of Operations & Services provides an effective core structure and efficient processes for a successful business. We offer support in the functional areas of teaching, translation/editing, communication skills, IT, process and system management, marketing, and facility management. In addition, we are responsible for the administration, evaluation, further development, and quality of degree and continuing education programs. Our functions also include the development and implementation of modules in the areas of language and communication in management and law, and business administration and teaching. 

Contact
Jörg Wendel
Director, Department of Operations & Services
Phone: +41 58 934 66 48
E-mail: joerg.wendel@zhaw.ch

Education Operations

Education Operations consists of three units:

• Customer Service, Continuing Education
• Education Services
• Student Services

Some 40 employees in these units ensure that all the study programs (BSc, MSc, and continuing education) at the School of Management and Law run efficiently.

Activities:

• First-level support for current and prospective students and participants of continuing education programs and their instructors
• Admissions (BSc/MSc and continuing education programs)
• Administration of academic processes (e.g., module and semester registration, leave of absence, or leaving a program)
• Invoicing of course / semester fees
• Administrative support of continuing education courses
• Teaching evaluations
• Module descriptions
• Exam administration
• Thesis administration
• Graduation
• Room and class scheduling

Prof. Heike Rawitzer
Head of Education Operations
Phone: + 41 (0)58 934 71 12
E-Mail: heike.rawitzer@zhaw.ch

Center for Innovative Teaching and Learning

The Center for Innovative Teaching and Learning is the competence center for university teaching at the ZHAW School of Management and Law. It focuses on degree programs, continuing education, and research and development issues in teaching and methodology as well as the development of student competence.

Dr. Claude Müller Werder
Head of Center for Innovative Teaching and Learning
Phone: +41 (0)58 934 49 55
E-Mail: claude.muellerwerder@zhaw.ch

Communication in Management and Law

The core tasks of communication in management and law are the development and delivery of specific German and English classes in our degree programs. We also offer a wide range of language services to members of the university and external clients.

Jeannette Philipp
Head of Communication in Management and Law
Phone: +41 (0)58 934 61 04
E-Mail: jeannette.philipp@zhaw.ch

Business Support

In addition to the safeguarding and ongoing development of process management, business support is also responsible for producing study schedules, handling data, and space management. We also provide support in the fields of communication technology, IT infrastructure for faculty members, and IT support for students.

Martin Willimann
Head of Business Support
Phone: +41 (0)58 934 74 09
E-Mail: martin.willimann@zhaw.ch