EU's goal is to develope a transport system which meets the economic, social and environmental requirements of the society. An adequate accessibility and safe mobility should be provided for all European citizens, especially for the ageing populations. In order to do that the future trends and challenges need to be considered.
To offer high quality transport services and to better understand the challenges and barriers faced by the pasengers in Europe, the project METPEX (A MEasurement Tool to determine the quality of the Passenger EXperience) developed a measurement tool for gathering information about the complete door to door passenger journey. Related on the gathered data recommendations for policy makers, stakeholders of the transport industry and municipalities were elaborated in ordert to improve mobility services and to support transformation of the transport system towards sustainability.