The Reference Catalogue for ICT Services in Healthcare is a systematic foundation to support the

• implementation or refinement of ICT service catalogues
• development or refinement of ICT service SLAs
• enablement of more transparency of ICT service cost
• facilitation of benchmarkability of ICT departments
• development of ICT service departments towards profit centres
• ICT governance and compliance

of healthcare organisations.

The Reference Catalogue for ICT Services in Healthcare is freely available and consists of the following three chapters:

1. Theoretical background and concept of the Reference Catalogue
2. Model for ICT service management, controlling and benchmarking
3. ICT service management benchmarking

The Reference Catalogue is mainly aimed at

• CIOs, ICT department heads and ICT service managers
• CFOs or managers responsible for the accounting of ICT services
• Representatives of strategic management

of healthcare organisations.