Publications
Institute for Facility Management
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von Felten, Daniel; Böhm, Manuel; Coenen, Christian,
2015.
Multiplier effects through FM services : a survey - based analysis of added value in FM.
International Journal of Facility Management.
pp. 24-31.
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Honegger, Franziska; Hofer, Susanne,
2015.
People make FM : an approach to professionalising FM services in a Swiss hospital [paper].
In:
Price, Ilfryn; Alexander, Keith, eds.,
EuroFM Research Papers 2015.
14th EuroFM Research Symposium, Glasgow, UK, 1-3 June 2015.
European Facilities Management Network (EuroFM).
pp. 237-242.
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Kofler, Andrea; Hofer, Susanne,
2015.
Clinicum.
2015(1), pp. 2-4.
Available from: http://www.clinicum.ch/images/getFile?t=ausgabe_artikel&f=dokument&id=988
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Hofer, Susanne; Gerber, Nicole,
2015.
In:
EuroFM 2015 Proceedings.
EuroFM, Glasgow, Ireland, 2015.
EuroFM Network.
pp. 20-25.
Available from: https://doi.org/10.21256/zhaw-1488
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Schambil, Fred; Hofmann, Thomas; Leiblein, Thomas,
2015.
SEPAWA-Fachgruppe : Innovationen im Umfeld von Hygiene und Reinigung (Teil 1).
Rationell reinigen + mop Schweiz.
2015(8), pp. 6-9.
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Schambil, Fred; Hofmann, Thomas; Leiblein, Thomas,
2015.
SEPAWA-Fachgruppe : Innovationen im Umfeld von Hygiene und Reinigung (Teil 2).
Rationell reinigen + mop Schweiz.
2015(9), pp. 12-14.
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Gerber, Nicole; Läuppi, Viola,
2015.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
Available from: https://doi.org/10.21256/zhaw-1517
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2015.
Successful relationship management in FM : how relations create value in FM.
In:
Annual Networking Conference 2015 - Danish Facility Management Association, Copenhagen, Denmark, 2015.
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Hofer, Susanne; Gerber, Nicole,
2015.
International Journal of Facility Management.
6(1).
Available from: https://doi.org/10.21256/zhaw-3462
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Monn, Christian; Leiblein, Thomas; Janser, Marcel; Feige, Annika; Wallbaum, Holger; Windlinger Inversini, Lukas; Hofmann, Thomas,
2015.
Gefahrstoffe - Reinhaltung der Luft.
2015(5), pp. 191-196.
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Coenen, Christian; von Felten, Daniel,
2015.
Zufriedenheitsmessungen im Business-to-Business-Bereich : Besonderheiten und Herausforderungen
.
In:
Komplettanbieter im Facility Management : Marktübersicht Schweiz und Österreich.
Wallisellen:
RESO.
pp. 10-13.
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Sesboüé, Simone; Pfenninger, Mirjam; Fehr, Corina,
2014.
Führung in den Facility Services : Empowerment bei Mitarbeitenden.
fmpro service.
2014(6), pp. 4-6.
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Honegger, Franziska; Hofer, Susanne,
2014.
«Qualifizierte Services in Geldwerte umsetzen?!?».
In:
4. Fachkonferenz - Strukturen des Spitals der Zukunft, Luzern, 16.-18. Oktober 2014.
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2014.
Gesundheitswesen : Textilhygiene im Fokus.
Rationell reinigen + mop Schweiz.
2014(9), pp. 4-7.
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Mende, Martin; Thompson, Scott; Coenen, Christian,
2014.
It’s all relative : how customer-perceived competitive advantage influences referral intentions.
Marketing Letters.
26(4).
Available from: https://doi.org/10.1007/s11002-014-9318-x
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2014.
Verband Textilpflege : Textilhygiene im Fokus.
Textilpflege Schweiz.
2014(7-8), pp. 10-13.
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Schnegg, Brigitte; Bieri, Sabin; Kofler, Andrea,
2014.
To care and to be cared for: the role of elderly people in the Swiss care regime
.
In:
Reddy, Vasu; Meyer, Stephan; Shefer, Tamara; Meyiwa, Thenjiwe, eds.,
Care in context : transnational gender perspectives.
Cape Town:
Human Science Research Council Press (HRSC Press).
pp. 265-281.
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2014.
Sustainable cleaning : smooth processes for transparency and peace of mind.
Global Cleaning.
2014(1), pp. 44-47.
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Coenen, Christian; von Felten, Daniel,
2014.
A service-oriented perspective of facility management.
Facilities.
32(9/10), pp. 554-564.
Available from: https://doi.org/10.1108/F-09-2012-0068
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Coenen, Christian; Läuppi, Viola,
2014.
In:
13th EuroFM Research Symposium, EFMC 2014, Berlin, 4-6 June 2014.
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