Publications
Institute for Facility Management
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Coenen, Christian; Schäfer-Cui, Ying Ying,
2013.
Relationship value in FM : a customer perspective [paper].
In:
EFMC 2013, Prague, Czech Republic, 23-24 May 2013.
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2013.
rhw management.
2013, pp. 16-18.
Available from: https://doi.org/10.21256/zhaw-3971
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2013.
Smartes Facility Management in smarten Gebäuden.
fmpro service.
pp. 8-9.
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Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra,
2013.
Wie FM-Kunden und FM-Mitarbeiter von einer ganzheitlichen Führungskultur profitieren.
Facility Management.
2013(1), pp. 42-43.
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Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra,
2012.
Gute Führung steigert die Kundenorientierung.
IO Management Zeitschrift.
2012(6), pp. 36-39.
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Hofer, Susanne; Honegger, Franziska,
2012.
Swiss hospital food : optimisation potential.
In:
XXII World Congress - International Federation for Home Economics (IFHE), Melbourne, Australia, 16-21 July 2012.
Available from: http://www.diva-portal.se/smash/get/diva2:548507/FULLTEXT02.pdf
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von Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam,
2012.
Analysing added value by applying FM blueprinting
.
In:
Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian, eds.,
The added value of facilities management : concepts, findings and perspectives.
Lyngby:
Polyteknisk Forlag.
pp. 235-247.
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Coenen, Christian; von Felten, Daniel; Waldburger, Doris,
2012.
Beyond financial performance : capturing relationship value in FM
.
In:
Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian, eds.,
The added value of facilities management : concepts, findings and perspectives.
Lyngby:
Polyteknisk Forlag.
pp. 105-122.
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Ernst, Rudolf,
2012.
DGNB-Vorzertifikate in Gold für Nachhaltige Büroneubauten.
fmpro service.
2012(1).
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Windlinger Inversini, Lukas; Hofmann, Thomas; Janser, Marcel,
2012.
Die Qualität nachhaltiger Bürogebäude für die Nutzer : Nachhaltigkeit gewinnt im Immobilienbereich.
SVG Journal.
2012(2), pp. 8-10.
Available from: http://www.svg-umwelt.ch/svg-journal/svg-journal-2012?download=212:gut-22012-06-10
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2012.
Eine Herausforderung für Baudienstleister.
Baudienstleister.
2012(3).
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Kofler, Andrea,
2012.
Einsatz technischer Assistenzsysteme.
fmpro service.
2012(6), pp. 10-11.
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Coenen, Christian; Loepfe, Steven; Schleuniger, Felix,
2012.
Erfolgreiche Umsetzung von Service Excellence im FM der Roche Diagnostics [paper].
In:
Tagungsband Facility Management Kongress 2012.
Facility Management Kongress 2012, Frankfurt am Main, Deutschland, 6.-8. März 2012.
Berlin:
VDE.
pp. 513-522.
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Alexander, Keith; Coenen, Christian; Kok, Herman,
2012.
FM as value network : exploring relationships amongst key FM stakeholders
.
In:
Coenen, Christian; Jensen, Per Anker; van der Voordt, Theo, eds.,
The added value of facilities management : concepts, findings and perspectives.
Lyngby:
Polyteknisk Forlag.
pp. 75-91.
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Coenen, Christian; Waldburger, Doris; von Felten, Daniel,
2012.
FM Servicebarometer : measuring and controlling internal service quality [paper].
In:
Proceedings of the 11th EuroFM Research Symposium.
European Facility Management Conference 2012, Copenhagen, Denmark, 23-25 May 2012.
Lyngby:
Polyteknisk Forlag.
pp. 40-51.
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von Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam,
2012.
Winterthur:
ZHAW Zürcher Hochschule für Angewandte Wissenschaften.
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Coenen, Christian; Waldburger, Doris,
2012.
FM-Servicebarometer : Mess- und Steuerungsinstrument interner Dienstleistungsqualität [paper].
In:
Facility Management Kongress 2012, Frankfurt am Main, Deutschland, 6.-8. März 2012.
Berlin:
VDE.
pp. 75-84.
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Hofer, Susanne; Honegger, Franziska; Hubeli, Jonas,
2012.
Health tourism : definition focused on the Swiss market and conceptualisation of health(i)ness.
Journal of Health Organization and Management.
26(1), pp. 60-80.
Available from: https://doi.org/10.1108/14777261211211098
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Coenen, Christian; Loepfe, Steven,
2012.
Implementing service excellence in FM : measures and Implications [paper].
In:
Proceedings of the 11th EuroFM Research Symposium.
European Facility Management Conference 2012, Copenhagen, Denmark, 23-25 May 2012.
Lyngby:
Polyteknisk Forlag.
pp. 110-119.
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Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; von Felten, Daniel; Lindholm, Anna‐Liisa; Balslev Nielsen, Susanne; Riratanaphong, Chaiwat; Pfenninger, Mirjam,
2012.
In search for the added value of FM : what we know and what we need to learn.
Facilities.
30(5/6), pp. 199-217.
Available from: https://doi.org/10.1108/02632771211208486
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