Dr. sc. ETH Jürg Meierhofer

ZHAW School of Engineering
Forschungsschwerpunkt Smart Services and Maintenance
Technikumstrasse 81
8400 Winterthur

+41 (0) 58 934 40 52
juerg.meierhofer@zhaw.ch

Arbeit an der ZHAW

Tätigkeit

senior lecturer, research & development

Arbeits- und Forschungsschwerpunkte

Lehrtätigkeit

Studienleiter Smart Service Engineering (CAS)
Studienleiter Industrie 4.0 (MAS)
Service Operations and Management (TSM_OpMgmt)
Smart services (CM_SmartSer)
Master in Circular Economy Management
Service Engineering Basics (im Bachelor Wirtschaftsingenieurwesen)
Service Engineering Labor (im Bachelor Wirtschaftsingenieurwesen)

Lehrtätigkeit in der Weiterbildung

Berufserfahrung

head of department "Innovation Projects", senior management consultant
Die Mobiliar
12 / 2012 - 08 / 2016
head of department, head of service champion program, lean management
Swisscom
05 / 2005 - 11 / 2012
Research Fellow
ZHW
03 / 2003 - 04 / 2005
Projektleiter Mobilkommunikation
Bluewin AG
08 / 2001 - 02 / 2003
Projektleiter Mobile Services
Swisscom Mobile AG
03 / 2000 - 07 / 2001
Forschungsassistent
ETH Zürich
10 / 1994 - 02 / 2000

Aus- und Weiterbildung

Ausbildung

Executive MBA / ICT Management
Université de Fribourg, international institute of management in technology (iimt)
02 / 2002 - 12 / 2005
Dr. sc. techn. ETH / Elektrotechnik, Telekommunikation
ETH Zürich
08 / 1997 - 07 / 2000
Dipl. NDS ETH / information technology
ETH Zürich
10 / 1994 - 06 / 1998
Dipl. El.-Ing. ETH / Elektrotechnik
ETH Zürich
10 / 1989 - 05 / 1994

Weiterbildung

Hochschuldidaktische Qualifikation
ZHAW Zürcher Hochschule für Angewandte Wissenschaften
06 / 2019

Netzwerk

Mitglied in Netzwerken

ORCID digital identifier

ORCID ID: 0000-0003-1645-5686

Auszeichnungen

Best Paper Award
Spring Servitization Konferenz 2024
05 / 2024
Best Paper Award
Swiss Conference on Data Science
06 / 2022
Best Paper Award Category Service Science
Naples Forum on Service
09 / 2021

Social Media

Medienpräsenz

SRF Eco

Projekte

Publikationen

Beiträge in wissenschaftlicher Zeitschrift, peer-reviewed

Meierhofer, Jürg; Heitz, Christoph,

2023.

On the value of data in industrial services : how to optimize value creation by reconfiguration of operant resources.

Journal of Creating Value.

9(2), S. 245-258.

Verfügbar unter: https://doi.org/10.1177/23949643231199002
Baldenweg-Bölle, Ulrike; Meierhofer, Jürg; Mertes, Alexander,

2022.

Co-creating service value from data in a public administration context.

Swiss Yearbook of Administrative Sciences.

13(1), S. 35-50.

Verfügbar unter: https://doi.org/10.5334/ssas.163
West, Shaun; Stoll, Oliver; Meierhofer, Jürg; Züst, Simon,

2021.

Digital twin providing new opportunities for value co-creation through supporting decision-making.

Applied Sciences.

11(9), S. 3750.

Verfügbar unter: https://doi.org/10.3390/app11093750
Meierhofer, Jürg; Schweiger, Lukas; Lu, Jinzhi; Züst, Simon; West, Shaun; Stoll, Oliver; Kiritsis, Dimitris,

2021.

Digital twin-enabled decision support services in industrial ecosystems.

Applied Sciences.

11(23), S. 11418.

Verfügbar unter: https://doi.org/10.3390/app112311418

Buchbeiträge, peer-reviewed

Kugler, Petra; Vogt, Helen; Meierhofer, Jürg; Dobler, Martin; Strittmatter, Marc; Treiterer, Manuel; Schick, Sophia,

2024.

Daten im B2B-Ökosystem teilen und nutzen : wie KMU Voraussetzungen schaffen und Hürden überwinden

.

In:

Digitale Plattformen und Ökosysteme im B2B-Bereich.

Wiesbaden:

Springer.

S. 209-240.

Schwerpunkt Business Model Innovation.

Verfügbar unter: https://doi.org/10.1007/978-3-658-43130-3_8
Meierhofer, Jürg; Lindegger, Reto; Brunner, Roger,

2022.

Nutzen für BürgerInnen und Verwaltung durch einen Smart Service-orientierten Gestaltungsansatz

.

In:

Pleger, Lyn Ellen; Mertes, Alexander, Hrsg.,

Digitale Transformation der öffentlichen Verwaltung in der Schweiz : Stand, Entwicklungslinien und Praxisbeispiele.

Wiesbaden:

Springer.

S. 219-241.

Verfügbar unter: https://doi.org/10.1007/978-3-658-36591-2_10
Meierhofer, Jürg; Stadelmann, Thilo; Cieliebak, Mark,

2019.

Data products

.

In:

Braschler, Martin; Stadelmann, Thilo; Stockinger, Kurt, Hrsg.,

Applied data science : lessons learned for the data-driven business.

Cham:

Springer.

S. 47-61.

Verfügbar unter: https://doi.org/10.1007/978-3-030-11821-1_4
Hollenstein, Lukas; Lichtensteiger, Lukas; Stadelmann, Thilo; Amirian, Mohammadreza; Budde, Lukas; Meierhofer, Jürg; Füchslin, Rudolf Marcel; Friedli, Thomas,

2019.

Unsupervised learning and simulation for complexity management in business operations

.

In:

Braschler, Martin; Stadelmann, Thilo; Stockinger, Kurt, Hrsg.,

Applied data science : lessons learned for the data-driven business.

Cham:

Springer.

S. 313-331.

Verfügbar unter: https://doi.org/10.1007/978-3-030-11821-1_17

Konferenzbeiträge, peer-reviewed

Weisskopf, Simon Alexander; Meierhofer, Jürg; Sordini, Furio Valerio,

2024.

Quantitative models for sustainable smart services in the building industry [Paper].

In:

West, Shaun; Meierhofer, Jürg; Buecheler, Thierry, Hrsg.,

Smart Services Summit : building resilience in a changing world.

Sixth Smart Services Summit, Zurich, Switzerland, 27 Oktober 2023.

Cham:

Springer.

S. 29-41.

Verfügbar unter: https://doi.org/10.1007/978-3-031-60313-6_3
Wulf, Jochen; Meierhofer, Jürg,

2024.

Towards a taxonomy of Large Language Model based business model transformations [Paper].

In:

West, Shaun; Meierhofer, Jürg; Buecheler, Thierry, Hrsg.,

Smart Services Summit : Building Resilience in a Changing World.

Smart Services Summit, Zurich, Switzerland, 23 October 2023.

Cham:

Springer.

S. 119-131.

SMSESU 2023. Progress in IS.

Verfügbar unter: https://doi.org/10.1007/978-3-031-60313-6_9
Wulf, Jochen; Meierhofer, Jürg,

2024.

Exploring the potential of large language models for automation in technical customer service [Paper].

In:

Bigdeli, Ali Z.; Baines, Tim; Akkermans, Henk, Hrsg.,

Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference.

Spring Servitization Conference, Tilburg, The Netherlands, 13-14 May 2024.

The Advanced Services Group.

S. 146-157.

Verfügbar unter: https://doi.org/10.21256/zhaw-30660
Benedech, Rodolfo; Moorthy, Anand R.; Weisskopf, Simon; Meierhofer, Jürg; Rapaccini, Mario,

2024.

Unveiling the synergy : economic and environmental value of building management systems in the era of digital service innovation [Paper].

In:

Bigdeli, Ali Z.; Baines, Tim; Akkermans, Henk, Hrsg.,

Digital Service Innovation: Redefining Provider-Customer Interactions : Proceedings of the Spring Servitization Conference.

Spring Servitization Conference, Tilburg, The Netherlands, 13-14 Mai 2024.

The Advanced Services Group.

S. 181-192.

Verfügbar unter: https://doi.org/10.21256/zhaw-30883
Stucki, Melissa; Meierhofer, Jürg; Gal, Barna; Gallina, Viola; Eisl, Stefanie,

2024.

Data driven value creation in industrial services including remanufacturing [Paper].

In:

5th International Conference on Industry 4.0 and Smart Manufacturing (ISM), Lisbon, Portugal, 22-24 November 2023.

Elsevier.

S. 2240-2248.

Verfügbar unter: https://doi.org/10.1016/j.procs.2024.02.043
Meierhofer, Jürg; Benedech, Rodolfo Andres; Schweiger, Lukas,

2023.

Data driven decision support framework for industrial smart services design and operations [Poster].

In:

Bigdeli, Ali Z.; Kohtamäki, Marko; Rabetino, Rodrigo; Baines, Tim, Hrsg.,

The Role of Servitization in Grand Challenges.

Spring Servitization Conference (SSC), Helsinki, Finland, 8-9 May 2023.

Birmingham:

Aston University.

S. 220-221.
Weisskopf, Simon; Meierhofer, Jürg,

2023.

Industrial smart services for circular economy [Paper].

In:

Bigdeli, Ali Z.; Kohtamäki, Marko; Rabetino, Rodrigo; Baines, Tim, Hrsg.,

The Role of Servitization in Grand Challenges.

Spring Servitization Conference (SSC), Helsinki, Finland, 8-9 May 2023.

Birmingham:

Aston University.

S. 54-64.
Meierhofer, Jürg; West, Shaun; Buecheler, Thierry, Hrsg.,

2023.

Smart Services Summit : smart services creating sustainability.

Fifth Smart Services Summit, Zurich, Switzerland, 21 October 2022.

Cham:

Springer.

Progress in IS.

ISBN 978-3-031-36697-0.

Verfügbar unter: https://doi.org/10.1007/978-3-031-36698-7
Meierhofer, Jürg; Stucki, Melissa,

2023.

Sustainable value optimization by smart services along the customer lifecycle [Paper].

In:

Meierhofer, Jürg; West, Shaun; Buecheler, Thierry, Hrsg.,

Smart Services Summit : smart services creating sustainability.

Fifth Smart Services Summit, Zurich, Switzerland, 21 October 2022.

Cham:

Springer.

S. 23-30.

Progress in IS.

Verfügbar unter: https://doi.org/10.1007/978-3-031-36698-7_3
Meierhofer, Jürg; Kugler, Petra; Vogt, Helen; Dobler, Martin; Benedech, Rodolfo Andres; Strittmatter, Marc; Treiterer, Manuel,

2022.

Improving service value creation for manufacturing SMEs by overcoming data sharing hurdles in ecosystems [Paper].

In:

Bigdeli, Ali; Rapaccini, Mario; Saccani, Nicola; Adrodegari, Federico; Baines, Tim, Hrsg.,

Achieving Net-Zero through Servitization.

Spring Servitization Conference (SSC), Florence, Italy, 9-10 May 2022.

Birmingham:

Aston University.

S. 86-94.

Verfügbar unter: https://doi.org/10.21256/zhaw-25047
Schweiger, Lukas; Meierhofer, Jürg; Barbieri, Cosimo; Rapaccini, Mario,

2022.

End-to-end digital twin approach for near-real-time decision support services [Paper].

In:

West, Shaun; Meierhofer, Jürg; Mangla, Utpal, Hrsg.,

Smart Services Summit : smart services supporting the new normal.

Fourth Smart Services Summit, Zurich, Switzerland, 22 October 2021.

Cham:

Springer.

S. 67-75.

Progress in IS.

Verfügbar unter: https://doi.org/10.1007/978-3-030-97042-0_7
Meierhofer, Jürg; Benedech, Rodolfo Andres; Schweiger, Lukas; Barbieri, Cosimo; Rapaccini, Mario,

2022.

Quantitative modelling of the value of data for manufacturing SMEs in smart service provision [Paper].

In:

Le Dinh, Thắng; Drăgoicea, Monica, Hrsg.,

International Conference on Exploring Service Science (IESS 2.2).

12th International Conference on Exploring Service Science, Geneva (virtual), 16-18 February 2022.

EDP Sciences.

S. 04001.

ITM Web of Conferences ; 41.

Verfügbar unter: https://doi.org/10.1051/itmconf/20224104001
Schweiger, Lukas; Benedech, Rodolfo Andres; Meierhofer, Jürg,

2022.

Development approach for value-creating service process twins based on service design methods [Paper].

In:

IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings.

2022 IEEE Intl Conf on Dependable, Autonomic and Secure Computing, Intl Conf on Pervasive Intelligence and Computing, Intl Conf on Cloud and Big Data Computing, Intl Conf on Cyber Science and Technology Congress (DASC/PiCom/CBDCom/CyberSciTech), Falerna, Italy, 12-15 September 2022.

IEEE.

Verfügbar unter: https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003
Pezzotta, Giuditta; Arioli, Veronica; Adrodegari, Federico; Rapaccini, Mario; Saccani, Nicola; Rakic, Slavko; Marjanovic, Ugljesa; West, Shaun; Stoll, Oliver; Meierhofer, Jürg; Holst, Lennard; Wiesner, Stefan A.; Bertoni, Marco; Romero, David; Pirola, Fabiana; Sala, Roberto; Gaiardelli, Paolo,

2022.

Digital servitization in the manufacturing sector : survey preliminary results [Paper].

In:

Kim, Duck Young; Cieminski, Gregor von; Romero, David, Hrsg.,

Advances in Production Management Systems. Smart Manufacturing and Logistics Systems : Turning Ideas into Action : IFIP WG 5.7 International Conference, APMS 2022, Gyeongju, South Korea, September 25-29, 2022, Proceedings, Part II.

IFIP International Conference on Advances in Production Management Systems (APMS 2022), hybrid, 25-29 September 2022.

Cham:

Springer.

S. 310-320.

Verfügbar unter: https://doi.org/10.1007/978-3-031-16411-8_37
Dobler, Martin; Meierhofer, Jürg; Frick, Klaus; Bentele, Marcus,

2022.

On the use of low-code and no-code tools for teaching data science in applied industrial and university settings [Paper].

In:

Morel, Laure; Dupont, Laurent; Camargo, Mauricio, Hrsg.,

Conference Proceedings of 2022 IEEE 28th ICE/IMT & 31st IAMOT joint conference.

28th IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC) & 31st International Association for Management of Technology (IAMOT) Joint Conference, Nancy, France, 19 - 23 June 2022.

IEEE.

S. 242-249.

Verfügbar unter: https://doi.org/10.1109/ICE/ITMC-IAMOT55089.2022.10033266
Meierhofer, Jürg; Benedech, Rodolfo Andres; Heitz, Christoph,

2022.

On the value of data : multi-objective maximization of value creation in data-driven industrial services [Paper].

In:

Ceballos, Cristina, Hrsg.,

Proceedings : 2022 9th Swiss Conference on Data Science (SDS).

9th Swiss Conference on Data Science (SDS), Lucerne, Switzerland, 22-23 June 2022.

IEEE.

S. 33-39.

Verfügbar unter: https://doi.org/10.1109/SDS54800.2022.00013
West, Shaun; Meierhofer, Jürg; Mangla, Utpal, Hrsg.,

2022.

Smart Services Summit : smart services supporting the new normal.

Fourth Smart Services Summit, Zurich, 22 October 2021.

Cham:

Springer.

Progress in IS.

ISBN 978-3-030-97041-3.

Verfügbar unter: https://doi.org/10.1007/978-3-030-97042-0
Meierhofer, Jürg; Heitz, Christoph; Hannich, Frank,

2021.

Optimizing service value creation with smart, connected products [Paper].

In:

Gummesson, Evert; Mele, Cristina; Polese, Francesco, Hrsg.,

Proceedings of the 2021 Naples Forum on Service.

The 2021 Naples Forum on Service, a Service Lens on Changing Business and Society, Capri, Italy, 6-9 September 2021.

Verfügbar unter: https://naplesforumonservice.com/wp-content/uploads/2021/09/meierhofer-heitz-hannich-optimizing-service-value-creation.pdf
Meierhofer, Jürg; Züst, Simon; Lu, Jinzhi; Schweiger, Lukas; Kiritsis, Dimitris,

2021.

Enabling decision support services in industrial ecosystems by digital twins [Paper].

In:

Bigdeli, Ali; Baines, Tim; Rapaccini, Mario; Saccani, Marco; Adrodegari, Federico, Hrsg.,

Proceedings of the Spring Servitization Conference 2021.

Spring Servitization Conference 2021 : A Pathway Towards A Resilient, Productive And Sustainable Future, virtual, 10-12 May 2021.

Birmingham:

Aston University.

S. 138-146.
Barth, Linard; Sarperi, Luciano; Dettling, Marcel; Meierhofer, Jürg; Bulatovic, Andjela; Schweiger, Lukas,

2021.

Development of a smart connected product-service-system (PSS) for the waste management ecosystem [Paper].

In:

Mugellini, Elena; Carpanzano, Emanuele, Hrsg.,

Proceedings of the 2nd FTAL Conference 2021 Sustainable Smart Cities and Regions.

FTAL Conference 2021 – Sustainable smart cities and regions, Lugano, Switzerland, 28-29 October 2021.

CEUR Workshop Proceedings.

Verfügbar unter: https://doi.org/10.21256/zhaw-25014
Meierhofer, Jürg; Schweiger, Lukas; Schreuder, Lukas,

2021.

Digital twin based decision support services in business operations [Paper].

In:

West, Shaun; Meierhofer, Jürg; Ganz, Christopher, Hrsg.,

Smart services summit : digital as an enabler for smart service business development.

Third Smart Services Summit 2020, Zurich (online), 23 October - 23 December 2020.

Cham:

Springer.

S. 117-129.

Progress in IS.

Verfügbar unter: https://doi.org/10.1007/978-3-030-72090-2_11
Meierhofer, Jürg; Heitz, Christoph,

2021.

Service customization : optimizing value creation and capture by designing the customer journey [Paper].

In:

Proceedings of the 8th SDS.

8th Swiss Conference on Data Science, Lucerne, Switzerland, 9 June 2021.

IEEE.

S. 32-38.

Verfügbar unter: https://doi.org/10.1109/SDS51136.2021.00013
West, Shaun; Meierhofer, Jürg; Ganz, Christopher, Hrsg.,

2021.

Smart Services Summit : digital as an enabler for smart service business development.

Third Smart Services Summit, Zurich (online), 23 October - 23 December 2020.

Cham:

Springer.

Progress in IS.

ISBN 978-3-030-72089-6.

Verfügbar unter: https://doi.org/10.1007/978-3-030-72090-2
Meierhofer, Jürg; Dobler, Martin; Frick, Klaus; Schweiger, Lukas,

2020.

Smart service patterns for small manufacturing enterprises [Paper].

In:

Bigdeli, Ali; Baines, Tim, Hrsg.,

Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth.

Spring Servitization Conference "Advanced Services for Sustainability and Growth", Online, 14-16 September 2020.

Birmingham:

Aston University.

S. 88-95.
West, Shaun; Meierhofer, Jürg; Stoll, Oliver; Schweiger, Lukas,

2020.

Value propositions enabled by digital twins in the context of servitization [Paper].

In:

Bigdeli, Ali; Baines, Tim, Hrsg.,

Proceedings of the Spring Servitization Conference : Advanced Services for Sustainability and Growth.

Spring Servitization Conference "Advanced Services for Sustainability and Growth", Online, 14-16 September 2020.

Birmingham:

Aston University.

S. 152-160.
Meierhofer, Jürg; West, Shaun,

2020.

Data-driven decision support by digital twins in manufacturing [Paper].

In:

Proceedings of the 7th SDS.

7th Swiss Conference on Data Science, Lucerne, Switzerland, 26 June 2020.

IEEE.

S. 53-54.

Verfügbar unter: https://doi.org/10.1109/SDS49233.2020.00019
Meierhofer, Jürg; West, Shaun; Rapaccini, Mario; Barbieri, Cosimo,

2020.

The digital twin as a service enabler : from the service ecosystem to the simulation model [Paper].

In:

Nóvoa, Henriqueta; Drăgoicea, Monica; Kühl, Niklas, Hrsg.,

IESS 2020 : Exploring Service Science.

10th International Conference on Exploring Service Science, Porto, Portugal, 5–7 February 2020.

Cham:

Springer.

S. 347-359.

Lecture Notes in Business Information Processing ; 377.

Verfügbar unter: https://doi.org/10.1007/978-3-030-38724-2_25
Schweiger, Lukas; Barth, Linard; Meierhofer, Jürg,

2020.

Data resources to create digital twins [Paper].

In:

Proceedings of the 7th SDS.

7th Swiss Conference on Data Science, Lucerne, Switzerland, 26 June 2020.

IEEE.

S. 55-56.

Verfügbar unter: https://doi.org/10.1109/SDS49233.2020.00020
Schweiger, Lukas; Meierhofer, Jürg,

2019.

Data-driven servitization of SMEs : assessment of success factors based on a multiple case study [Paper].

In:

Servitization 2019: 8th International Conference on Business Servitization (ICBS 2019), November 21-22, 2019 : book of abstracts.

8th International Conference on Business Servitization (ICBS), San Sebastian, Spain, November 21-22, 2019.

OmniaScience.

S. 85-88.
Meierhofer, Jürg; West, Shaun, Hrsg.,

2019.

2nd Smart Services Summit.

Second Smart Services Summit, Zurich, Switzerland, 13 September 2019.

Thun:

Swiss Alliance for Data-Intensive Services.

.

ISBN 978-3-033-07563-4.

Verfügbar unter: https://doi.org/10.21256/zhaw-26321
West, Shaun; Barbieri, Cosimo; Rapaccini, Mario; Meierhofer, Jürg,

2019.

Are practitioners and literature aligned about digital twin? [Paper].

In:

Kovács, Gyöngyi; Kuula, Markku, Hrsg.,

Operations adding value to society.

26th International Annual EurOMA Conference, Helsinki, Finland, 17-19 June 2019.

Helsinki:

Aalto University Business School.

S. 2781-2790.
Meierhofer, Jürg; Kugler, Petra; Etschmann, Roman,

2019.

Challenges and approaches with data-driven services for SMEs : insights from a field study [Paper].

In:

Proceedings of the Spring Servitization Conference : Delivering Services Growth in the Digital Era.

Spring Servitization Conference «Delivering Services Growth in the Digital Era», Linköping, Sweden, 13-15 May 2019.

Birmingham:

Aston University.

S. 39-49.
Meierhofer, Jürg; West, Shaun,

2019.

Service value creation using a digital twin [Paper].

In:

Naples Forum on Service, Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda, Ischia, Italy, 4-7 June 2019.

Verfügbar unter: http://www.naplesforumonservice.it/uploads/files/2018/Proceedings/NFS2019-Meierhofer-est.pdf
Meierhofer, Jürg,

2018.

Data driven servitization for SMEs in manufacturing [Paper].

In:

Proceedings of the Spring Servitization Conference : Driving Competition through Servitization.

Spring Servitization Conference «Driving Competition through Servitization», Birmingham, United Kingdom, 14-16 May 2018.
Meierhofer, Jürg; Herrmann, Anne,

2018.

End-to-end methodological approach for the data-driven design of customer-centered digital services [Paper].

In:

Satzger, Gerhard; Patrício, Lia; Zaki, Mohamed; Kühl, Niklas; Hottum, Peter, Hrsg.,

IESS 2018: Exploring Service Science.

9th International Conference on Exploring Service Science (IESS 2018), Karlsruhe, Germany, 19-21 September 2018.

Cham:

Springer.

S. 208-218.

Lecture notes in business information processing.

Verfügbar unter: https://doi.org/10.1007/978-3-030-00713-3_16
Meierhofer, Jürg,

2017.

A design approach to service transformation in small firms [Paper].

In:

Proceedings of the Spring Servitization Conference : Internationalisation through Servitization.

Spring Servitization Conference «Internationalisation through Servitization», Lucerne, 15-17 May 2017.

Birmingham:

Aston University.

S. 69-75.
Meierhofer, Jürg; Meier, Kevin,

2017.

From data science to value creation [Paper].

In:

Za, Stefano; Drăgoicea, Monica; Cavallari, Maurizio, Hrsg.,

Exploring Services Science : 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings.

8th International Conference (IESS 2017), Rome, Italy, 24-26 May 2017.

Cham:

Springer.

S. 173-181.

Lecture notes in business information processing ; 279.

Verfügbar unter: https://doi.org/10.1007/978-3-319-56925-3_14
Meierhofer, Jürg,

2017.

Service value creation using data science [Paper].

In:

Gumesson, Evert; Mele, Cristina; Polese, Francesco, Hrsg.,

Service Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda.

The 5th Naples Forum on Service, Sorrento, Naples, 6-9 June 2017.

Tricase:

Youcanprint Self-Publishing.

Verfügbar unter: http://www.naplesforumonservice.it/uploads//files/Meierhofer.pdf

Weitere Publikationen

Wulf, Jochen; Meierhofer, Jürg,

2024.

Utilizing large language models for automating technical customer support.

arXiv.

Verfügbar unter: https://doi.org/10.48550/arXiv.2406.01407
Meierhofer, Jürg; Stucki, Melissa,

2024.

Ökologischer & wirtschaftlicher Nutzen mit industriellen Smart Services.

asut-Bulletin.

2024(01).

Verfügbar unter: https://asut.ch/asut/bulletin/view.xhtml?bulletinId=52&articleId=831
Wulf, Jochen; Meierhofer, Jürg,

2024.

Wie LLMs die Automatisierung im Kundendienst fördern.

ServiceToday.

38(Sonderausgabe 2024), S. 82-83.

Verfügbar unter: https://bc-production.pressmatrix.com/de/profiles/3df31a994fc2/editions/2ed85b567c8dfa546626/pages/page/42
Wulf, Jochen; Meierhofer, Jürg,

2023.

Towards a taxonomy of Large Language Model based business model transformations.

arXiv.

Verfügbar unter: https://doi.org/10.48550/arXiv.2311.05288
Benedech, Rodolfo Andres; Vogt, Helen; Meierhofer, Jürg; Kugler, Petra; Strittmatter, Marc; Dobler, Martin; Meyer, Johanna; Treiterer, Manuel,

2023.

Data Sharing Framework für KMU.

ResearchGate.

Verfügbar unter: https://www.researchgate.net/publication/376811588_Data_Sharing_Framework_fur_KMU
Wulf, Jochen; Meierhofer, Jürg,

2023.

Large Language Models in Industrieunternehmen.

Technische Rundschau.

23(9), S. 48-50.

Verfügbar unter: https://doi.org/10.21256/zhaw-28949
Wulf, Jochen; Meierhofer, Jürg,

2023.

Pioneering a new era of automated customer service with large language models (LLMs).

Medium.

Verfügbar unter: https://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03
Wulf, Jochen; Meierhofer, Jürg,

2023.

Unlocking the business potential of large language models : real-world applications and obstacles.

LinkedIn Pulse.

Verfügbar unter: https://www.linkedin.com/pulse/unlocking-business-potential-large-language-models-real-world-wulf/
Meierhofer, Jürg; Stucki, Melissa,

2023.

Ökologischer & wirtschaftlicher Nutzen mit industriellen Smart Services.

ServiceToday.

37(1), S. 71-72.

Verfügbar unter: https://doi.org/10.21256/zhaw-27574
Meierhofer, Jürg; Stucki, Melissa,

2022.

Mit Smart Services zu mehr Nachhaltigkeit.

KunststoffXtra .

2022(11-12), S. 54-56.

Verfügbar unter: https://doi.org/10.21256/zhaw-26269
Meierhofer, Jürg,

2022.

Wie produzierende KMU den Wert ihrer Daten erkennen können.

Topsoft-Fachmagazin.

22(1), S. 10-11.

Verfügbar unter: https://doi.org/10.21256/zhaw-24559
Meierhofer, Jürg,

2022.

Den Wert von Daten bestimmen.

KunststoffXtra .

1-2(2022), S. 30-32.

Verfügbar unter: https://doi.org/10.21256/zhaw-24530
Meierhofer, Jürg; Heinatz Bürki, Gundula,

2021.

Databooster : ein Katalysator für Serviceinnovation.

ServiceToday.

35(3), S. 62.

Verfügbar unter: https://doi.org/10.21256/zhaw-23050
Zimmermann, Anja; Meierhofer, Jürg; von dem Berge, Karina; Schweiger, Lukas,

2021.

Servicekultur als Katalysator für Serviceinnovationen.

ServiceToday.

35(2), S. 72-73.

Verfügbar unter: https://doi.org/10.21256/zhaw-22653
Vogt, Helen; Kugler, Petra; Meierhofer, Jürg; Benedech, Rodolfo Andres,

2021.

Enabling smart services for manufacturing SMEs by data-driven value creation [Poster].

In:

The Spring Servitization Conference 2021, Birmingham, United Kingdom, 10-12 May 2021.

Verfügbar unter: https://41753ba1-a36e-4b60-91bd-ac6d4d925510.filesusr.com/ugd/d939c0_74856e92e8204cb498892d7dd1af4f84.pdf
Meierhofer, Jürg; Homberger, Pascal,

2020.

Digitale Service Innovation in Wertschöpfungsnetzwerken : Anwendung im Getränkemarkt.

ServiceToday.

34(4), S. 78-79.

Verfügbar unter: https://doi.org/10.21256/zhaw-20827
Meierhofer, Jürg,

2020.

Die Konvergenz von Digitalisierung und Servitisierung in der Industrie 4.0.

Aktuelle Technik.

2020(8), S. 32.

Verfügbar unter: https://doi.org/10.21256/zhaw-20432
Meierhofer, Jürg; Heitz, Christoph,

2020.

Data-Driven Management zur Steigerung des Kundennutzens.

Netzwoche.

2020(07), S. 11.

Verfügbar unter: https://www.netzwoche.ch/news/2020-04-22/data-driven-management-zur-steigerung-des-kundennutzens
Meierhofer, Jürg,

2020.

Data Science und Services

.

In:

Meierhofer, Jürg; Kugler, Petra, Hrsg.,

Data4KMU : Data Science für KMU leicht gemacht. Aktuelle Erkenntnisse und Lösungen.

ZHAW Zürcher Hochschule für Angewandte Wissenschaften, School of Engineering.

S. 69-79.

Verfügbar unter: http://bzi40.eu/informationen/publikationen/studien/382-abschlussbericht-data4kmu/file
Meierhofer, Jürg; Etschmann, Roman; Dobler, Martin,

2020.

Data Science veranschaulichen : Demonstrator

.

In:

Meierhofer, Jürg; Kugler, Petra, Hrsg.,

Data4KMU : Data Science für KMU leicht gemacht. Aktuelle Erkenntnisse und Lösungen.

ZHAW Zürcher Hochschule für Angewandte Wissenschaften, School of Engineering.

S. 127-141.

Verfügbar unter: http://bzi40.eu/informationen/publikationen/studien/382-abschlussbericht-data4kmu/file
Meierhofer, Jürg; Kugler, Petra, Hrsg.,

2020.

Data4KMU : Data Science für KMU leicht gemacht. Aktuelle Erkenntnisse und Lösungen.

ZHAW Zürcher Hochschule für Angewandte Wissenschaften.

Verfügbar unter: http://bzi40.eu/informationen/publikationen/studien/382-abschlussbericht-data4kmu
Meierhofer, Jürg,

2019.

Big Data und Machine Learning in Industrie 4.0 : Perspektiven für Service-Modelle.

KunststoffXtra.

9(12), S. 19-21.

Verfügbar unter: https://issuu.com/sigwerbgmbh/docs/web_kx_12-2019/1?ff&showOtherPublicationsAsSuggestions=true&backgroundColorFullscreen=%23e8edf0
Meierhofer, Jürg; Heinatz Bürki, Gundula; Heitz, Christoph,

2019.

Data Science für KMU.

Unternehmer Zeitung.

25(10), S. 20-23.
Heitz, Christoph; Heinatz Bürki, Gundula; Meierhofer, Jürg,

2019.

Zusammen in die Zukunft : fit für Data Science.

KMU Rundschau.

2019(2), S. 34-35.

Verfügbar unter: https://issuu.com/prestigemedia/docs/kmurundschau_2019_02
Meierhofer, Jürg; Lév, Jana,

2019.

Daten-basierter Service-Nutzen entlang der Customer Journey.

ServiceToday.

33(2), S. 86-87.

Verfügbar unter: https://doi.org/10.21256/zhaw-3243
Meierhofer, Jürg,

2019.

Service Transformation und Service Engineering (AP3)

.

In:

Thiel, Christian, Hrsg.,

Nutzenbasierter Digitalisierungsnavigator : wie KMU ihre Digitalisierungsstrategie selbst entwickeln können.

Konstanz:

IBH-Lab KMUdigital.

S. 47-61.

Verfügbar unter: https://bzi40.eu/informationen/publikationen/paper/298-nutzenbasierter-digitalisierungsnavigator-wie-kmu-ihre-digitalisierungsstrategie-selbst-entwickeln-koennen
Meierhofer, Jürg; Berliat, Roger,

2019.

Smart Service Innovation.

ServiceToday.

33(4), S. 96-97.

Verfügbar unter: https://doi.org/10.21256/zhaw-18545
Meierhofer, Jürg,

2018.

Herausforderungen, Chancen und Perspektiven mit Industrie 4.0.

Aktuelle Technik.

2018(12), S. 20-21.
Meierhofer, Jürg,

2018.

Datenbasierte Service-Innovation.

Spot.on Marketing.
Meierhofer, Jürg; Heinatz, Gundula,

2018.

Wie sich die Dienstleistungswirtschaft durch Daten wandelt.

SocietyByte.

2018.

Verfügbar unter: https://doi.org/10.21256/zhaw-3949
Meierhofer, Jürg,

2018.

Industrie 4.0 : Perspektiven durch neue Service-Modelle.

Topsoft-Magazin.

18(1), S. 18-19.

Verfügbar unter: https://issuu.com/topsoft/docs/tsm18-1
Meierhofer, Jürg; Lév, Jana,

2016.

Innovationshelfer Mensch, Papier, Schere : Innovation // Um erfolgreich disruptive Innovation zu schaffen, muss zuerst der strategische Fokus und das Ziel der Digitalisierung definiert werden. Entscheidend ist die Frage: Womit schaffen wir den grössten Mehrwert für Unternehmen und Kunden?.

Computerworld.

S. 18-19.
Meierhofer, Jürg; Steiner, Albert,

2004.

Quantitative assessment and capacity planning of business processes in the service sector [Paper].

In:

Automation and logistics for manufacturing in Switzerland.

IPLnet 2004 Workshop, Automation and logistics for manufacturing in Switzerland, Murten, 7-8 September 2004.

Brugg:

FHNW Fachhochschule Nordwestschweiz.
Meierhofer, Jürg; Heitz, Christoph; Steiner, Albert,

2004.

Simulation based case studies for management training in the fields of production and supply chain Management [Paper].

In:

Automation and logistics for manufacturing in Switzerland.

IPLnet 2004 Workshop, Automation and logistics for manufacturing in Switzerland, Murten, 7-8 September 2004.

Brugg:

FHNW Fachhochschule Nordwestschweiz.

Verfügbar unter: https://doi.org/10.21256/zhaw-1884
Steiner, Albert; Hosang, Jürg; Meierhofer, Jürg,

2004.

Vehicular traffic data analysis and its benefits to prevent traffic congestion [Paper].

In:

Proceedings of the IPLnet 2004 Workshop.

IPLnet 2004 Workshop, Automation and logistics for manufacturing in Switzerland, Murten, 7-8 September 2004.

IPLnet.

Mündliche Konferenzbeiträge und Abstracts

Kugler, Petra; Vogt, Helen; Meierhofer, Jürg,

2023.

Data sharing in ecosystems : a multi-perspective view.

In:

8. F&E-Konferenz zu Industrie 4.0, Rotkreuz, Switzerland, 24 January 2023.
Meierhofer, Jürg,

2018.

Challenges and approaches for product-service-transformation of SMEs.

In:

Servsig Proceedings : Opportunities for Services in a Challenging World.

10th SERVSIG: «Opportunities for Services in a Challenging World», Paris, 14-16 June 2018.

S. 102-106.

Verfügbar unter: https://www.ieseg.fr/wp-content/uploads/2018/02/SERVSIG-2018-Proceedings.pdf

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