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School of Engineering

Data Driven Service Engineering

Which jobs or challenges of customers or users can be improved by smart (data-driven) services and how can these services be implemented?

Overview

With the spread of the Internet over the last 20 years, digitalization has spread in wide areas of society and economy. Administrative processes are already predominantly digitized and efficiently designed. The customer-centric development of services that solve relevant problems in the everyday life of users has great potential. With the wide availability of sensors, data, networks, and cloud infrastructures, a foundation for this transformation is now available that offers new and scalable possibilities

The service benefits must be consistently aligned with the users and customers and add value for their business generation processes.

Development of data-driven services / smart services
Data-driven service engineering has the focus on the design and description of the customer's service system. In what contexts and ecosystems do these jobs have to be accomplished? What are the pains that a service can solve for customers? In this approach, so-called value propositions can be designed for the customers. The processing and analysis of data help both in identifying suitable value propositions and in shaping their content.

Selected Projects

  • Enabling manufacturing companies to implement the circular economy through the use of data (BePro-CEND) 
    A new methodology including a web-based tool for the development of data-driven circular services in machine tool manufacturing enables the design of digital, circular business models as well as the combined quantification and optimization of ecological and economic benefits.
  • IoT Sustainability Lab
    The lab aims to enable sustainable digitalization by investigating the use of IoT in buildings, taking into account sustainability aspects such as environmental protection and the circular economy. The two goals are to make IoT itself more sustainable and to make the economy more sustainable through IoT. Results are planned in terms of technology, business, local authorities and transfer.
  • Sustainable Mobility Lab
    The Sustainable Mobility Lab develops and implements solutions for the ever-increasing complexity in mobility. The implementation is carried out by means of an entrepreneurial agile and iterative approach that supports alternative ways of thinking and working.

Service offerings

Selected business partners

Selected research partners

Networks